CenteredSupport
Questions, bug reports and ideas all end up with the person who wrote the app. Answers usually take a day or two.
Email support
centered@sebastianschilling.com
If something went wrong with a specific video, tell me your iPhone model, iOS version, the length of the clip and what the app said on screen.
iPhone · iOS 17 or later
Portrait only, no iPad
Needs photo library access
Tracking
The app says “No person detected”.
Detection needs a person who is clearly visible: reasonably lit, not hidden behind equipment and large enough in the picture. For hard cases, open Correct, tap + to add a person by hand and drag the frame into place at a few moments along the timeline. Your points override the automatic tracking, and the camera move is built from them.
One person was detected as two.
Open Combine, tap the tracks that are the same person, then tap Combine.
The tracking looks wrong and I want to start over.
Tap the people counter at the top of the tracking screen, then Analyze again. This replaces all detections and your corrections for this clip.
Purchase
How do I remove the watermark?
One in-app purchase, €4.99, no subscription. Tap Remove on the export screen or in the app’s info screen. Every video you export afterwards is free of it.
I bought it and got a new phone. How do I get it back?
Open the info screen (ⓘ on the start screen) and tap Restore purchase. Use the same Apple Account you bought it with. The purchase also works through Family Sharing.
Can I get a refund?
Purchases are handled by Apple, so refunds go through reportaproblem.apple.com. Tell me what went wrong anyway – if it is a bug, I want to fix it.
Videos
Loading the video takes forever.
If the clip only lives in iCloud, iOS downloads it first – the app shows the progress and lets you cancel. The analysis runs on your iPhone and depends on the length of the clip and the iPhone model.
What happens to my videos?
They stay on your iPhone. Nothing is uploaded, there are no accounts and no usage data is collected. Details in the privacy policy.